So, as all of us were made painfully aware of, the Steam Spring Sale is currently going on. This sale brought with it massive discounts across several high-profile games that can be found within the store owned by Valve. In other words, it’s the time of the year when people’s wallets begin to cry as they try to run away from the savings. Jokes aside, one of the highlights of the sale is the fact that the ever-popular Steam Deck also had a sale in which the device had a 10% discount.
Of course, some users didn’t know that the portable PC would go into a discount and purchased a Steam Deck before the sale went live. As such, some users would feel ripped off, considering they missed out on a deal that would have at least alleviated some of the asking prices. However, Valve is aware of the issue this might present and, as a show of good faith, is now offering a refund for users who bought the Steam Deck before the sale.
This was first spotted by a Redditor who talked about their purchasing process; the story was later corroborated by other users of the social media platform. According to them, they submitted a support ticket on Steam, and Valve returned with a response that surprised the user. As quoted by the Reddit post:
Steam does not offer discounts to purchases made outside of sale periods. However, as an exception, we can offer to apply a credit to your Steam Wallet for the difference in price. We’re not able to apply this credit to any other payment method. If you’d like to proceed with this offer, please confirm by responding to this ticket.
In other words, some users that purchased the Steam Deck before the Spring Sale may be entitled to some compensation from Valve if they submit a ticket alongside proof regarding the purchase of the device before the sale is submitted. As far as how long before the sale went live, it’s been confirmed by multiple users that the latest Valve would cover for this price difference would be up to a week before the sale went live.
So, if you purchased a Steam Deck before the Spring sale went live, try submitting your ticket to Valve and get that 10% of Steam Wallet credit. Maybe you can use it on one of the many deals that the Spring sale has to offer and get some of the great games that have been released this year such as Hi-Fi Rush or the Dead Space Remake.